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docs (level 101): fix typos, punctuation, formatting (#160)

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Jana R
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courses/level101/metrics_and_monitoring/conclusion.md
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@@ -2,13 +2,13 @@
A robust monitoring and alerting system is necessary for maintaining and
troubleshooting a system. A dashboard with key metrics can give you an
overview of service performance, all in one place. Well-defined alerts
overview of service performance, all in one place. Well-defined alerts
(with realistic thresholds and notifications) further enable you to
quickly identify any anomalies in the service infrastructure and in
resource saturation. By taking necessary actions, you can avoid any
service degradations and decrease MTTD for service breakdowns.
In addition to in-house monitoring, monitoring real user experience can
In addition to in-house monitoring, monitoring real-user experience can
help you to understand service performance as perceived by the users.
Many modules are involved in serving the user, and most of them are out
of your control. Therefore, you need to have real-user monitoring in
@@ -30,7 +30,6 @@ observability:
Shkuro](https://learning.oreilly.com/library/view/mastering-distributed-tracing/9781788628464/)
## References
- [Google SRE book: Monitoring Distributed